Key takeaways
- Switching usually takes days — your connection stays active.
- Check contract exit fees before leaving.
- Retention offers may beat your current price — but compare against the market.
Changing internet providers is simpler than switching energy or insurance. Here is how to do it without downtime or surprise fees.
On this page
Before you switch
Check contract end date and any early termination fees. Note your NBN technology type so you do not overpay for unavailable speeds.
Switching steps
Step-by-step
- 1Compare plans at your address with matching speed tiers
- 2Sign up with the new provider — they lodge the transfer
- 3Keep your modem if BYO-compatible, or arrange new modem delivery
- 4Confirm first bill matches quoted price
- 5Cancel old provider only after new service is active
Retention offers
Calling to cancel often triggers a retention discount. Compare their offer against the market quote you found — retention deals sometimes beat new-customer web pricing.
General information only — not personal financial advice. Consider your own circumstances and read the Product Disclosure Statement (PDS) before purchasing any policy. Moneyhero may earn referral fees from some providers when you switch through us; this does not change how results are ordered. How we compare
Frequently asked questions
Straight answers about comparing in this category — what affects prices, how switching works, and how to read product documents before you decide.
How long does it take to switch internet providers?
Most NBN switches complete within a few days to two weeks. Your connection stays active during the transfer.
Will I lose internet during the switch?
Generally no — the NBN connection remains. You may have a brief modem swap or configuration change.
Do I need a new modem when switching?
Depends on compatibility. Some providers include a modem; others let you bring your own if it supports your NBN technology.
Should I accept a retention offer from my current provider?
Compare it against the market quote you obtained. Retention discounts can be competitive but are not always the best available deal.