Frequently asked questions

• How do I compare NBN plans at my address?

  Enter your address or postcode to see available wholesale speed tiers and retailer plans. Match the tier to how many people stream, work, and video call at once, then compare typical evening speeds, contract terms, and modem inclusion.

• What is the difference between FTTN, FTTP, and HFC?

  These describe how the NBN connects your premises — fibre to the node, fibre to the premises, or hybrid fibre coaxial. Your technology affects achievable speeds and upgrade paths. Your comparison results should reflect what is available at your line, not a national average.

• Why do advertised speeds say ‘typical evening’?

  Evening hours are when networks are busiest. ACCC guidance encourages transparent typical evening speed reporting so you can judge real-world performance, not lab peaks. Compare plans using the same metric where possible.

• Can I keep my phone number if I switch internet providers?

  If your service includes VoIP or bundled voice, porting rules apply similarly to mobile porting. For broadband-only plans, there may be nothing to port. Confirm voice products and any contract end dates with your current provider before you schedule a switch.

• Do I need a new modem when I switch?

  Some retailers bundle a compatible modem; others are BYO. Check VLAN/technology compatibility for your NBN connection type. Using the wrong modem can cause faults that look like network issues — follow the retailer’s setup guide.

• What fees should I watch for on internet contracts?

  Look for setup fees, modem charges, early termination fees, and price hikes after introductory discounts end. An annualised cost over the minimum term often reveals whether a headline monthly price is truly competitive.