Key takeaways
- Electricity and gas can be switched before you arrive — supply stays on.
- Internet needs lead time — book early.
- Solar at the new property? Compare feed-in tariffs.
Utilities are the easy part to forget when moving. Here is what to transfer, what to cancel, and when to do it.
On this page
Electricity and gas
Sign up with a retailer for your new address before move-in. No physical connection change — billing transfers. Compare plans using your expected usage. If the property has solar, compare feed-in tariffs.
Internet and phone
Check NBN availability at the new address. Book installation early — delays are common. Consider whether to port your mobile number or start fresh.
Water and sewerage
In most states, water is billed through the landlord (renters) or council (owners). Confirm who manages billing at your new address.
Cancelling at your old address
Give retailers your move-out date and final meter reading. Keep confirmation emails. Final bills may arrive weeks later.
Tip
General information only — not personal financial advice. Consider your own circumstances and read the Product Disclosure Statement (PDS) before purchasing any policy. Moneyhero may earn referral fees from some providers when you switch through us; this does not change how results are ordered. How we compare
Frequently asked questions
Quick answers for common questions about this topic.
How far in advance should I arrange utility transfers?
Aim for at least 5-10 business days ahead, and longer during holiday periods. Some connections can happen faster, but planning early reduces the chance of delays or missed technician appointments.
Can I keep my current energy provider when I move?
Often yes, but not always. Availability can differ by distribution zone or building setup, so confirm your new address with the provider before assuming your existing contract can transfer unchanged.
What should I do if my first bill at the new place looks wrong?
Check dates and meter reads first, then raise a billing query with your retailer and provide move-day meter photos. Written evidence usually speeds up corrections.
Is it worth overlapping internet services for a few days?
If you work from home or rely heavily on connectivity, short overlap can be worth the cost to avoid downtime while the new service activates and stabilises.